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FAQ –  Frequently Asked Questions

What kind of jewelry do you make?

What is special about your company?

What is One Of A Kind/OOK?

How often do you run out of stock?

Who do you sell to?

What is the jewelry made from?

What is Larimar?

Why are some items similar but have great differences in price?

Do you have a guarantee?

Does your silver jewelry tarnish?

How do I place an order?

What is your MOQ (Minimum Order Requirement)?

How long will it take to fill an order?

What are the shipping options and what does it cost?

Where is my shipment?

What types of payment do you accept?

What about taxes?

How can we do business together?

 

 

What kind of jewelry do you make?

We make contemporary, classic, statement and fashion jewelry which incorporate semi-precious stones. We produce rings (sizes 5-12 by ¼ sizes), earrings, pendants, necklaces, bracelets, and chains. Our non “mainstream” lines include OOK, body jewelry, wood, gothic and pretty much anything else in our back catalog of over 17,000 items.

 

What is special about your company?

Unlike other companies we are directly involved in all stages of making jewelry: from initial sketches and designs, through casting, stone cutting and polishing, and setting the final pieces. We can fill any size order from 1 item through thousands of identical pieces with a great emphasis on Quality Control. Customers can order from any of our stock items or come to us with an idea and we will fulfill their dream.

 

What is One Of A Kind/OOK?

When our artists find an interesting stone or piece of glass, instead of cutting it they let their imaginations run wild and create a piece of jewelry which will never be produced again. Each OOK is a wearable collector’s item.

 

How often do you run out of stock?

NEVER.

 

We are the manufacturer, and we are never out of stock.

 

Who do you sell to?

Everyone from individuals who want one piece of jewelry to large retail chains who require thousands of pieces for hundreds of stores. We can ship to almost anywhere in the world.

 

What is the jewelry made from?

The base metal for all our jewelry is 925 (sterling) silver, the highest and most resilient grade of silver. We may finish the silver with gold or produce items of solid gold, anywhere from 9 karat to 18 karat.

We mainly use opaque and translucent semi-precious stones in our jewelry. Larimar and turquoise are opaque stones; citrine, peridot and amethyst are translucent stones. For special orders we can also use precious stones such as diamonds, rubies and sapphires.

All of our materials are ethically-sourced.

 

What is Larimar?

Larimar is a rare opaque semi-precious stone found only in a couple of square kilometers in the Dominican Republic. Good Larimar is deep blue in color with white lines snaking through the stone, like looking through clear ocean water at the white sand below. Beyond Silver is probably the largest producer of Larimar jewelry in the world.

 

Why are some items similar but have great differences in price?

Different types of gemstone have different prices, and even within the same type of gemstone the size and cut affects the price.

 

Do you have a guarantee?

All of our items are guaranteed for 30 days for manufacturer’s defects with full replacement.

 

Does your silver jewelry tarnish?

All silver jewelry will tarnish but we always apply a finishing such as rhodium to retard tarnishing. We also deliberately finish some pieces using an oxidation process giving them a slightly “old” look.

 

How do I place an order?

You can order single pieces as a guest directly from the website, but it is always better to register so that we can be in touch with you about your order. If you intend to order in quantities then register on the website and then send an email to orders@beyond-silver.com to discuss your order; you may be eligible for a discount.

 

What is your MOQ (Minimum Order Requirement)?

One.

 

How long will it take to fill an order?

Smaller orders are pulled from waiting stock and ship within 3-5 business days. Larger orders which require production will take longer. This will be established with you at the time of placing the order.

 

What are the shipping options and what does it cost?

For small orders (up to a few pieces) we ship via USPS in the US for $5.00, and by international post for $10.00 We are dependent on the Post Offices and can’t guarantee a specific delivery date.

In the US we have a $10.00 expedited shipping option which is quicker, trackable and insured.

Larger and urgent orders can be shipped by courier for $32.00.

Custom/Wholesale orders’ shipping will be calculated at the time of quote/PO.

 

Where is my shipment?

We will always notify you when your order ships and provide a tracking number. Once items leave our distribution center and are in the hands of the post office or courier then they are solely responsible for the shipping status and updates.

 

What types of payment do you accept?

For small orders we accept PayPal on the website. For larger orders we can accept check/wire transfer but this must be cleared with an account representative at the time of order. Soon we hope to also be able to accept credit cards.

 

What about taxes?

In general small orders will not require taxation however larger orders which come directly from our factory in Thailand may be subject to duties and other taxes imposed by your country’s federal government.

 

How can we do business together?

If you’re a retailer we can sell to you in bulk and at a discounted price and we can also work with you to produce items specific and only for you.

If you already have a store we are in the position to help you move online through a fully-managed online presence.

If you are interested in getting into the online jewelry business we can set you up with everything you need.

In all cases send an email to info@beyond-silver.com and an account representative will make contact with you. Check out Work With Us